Our refund policy is designed to ensure fair transactions and customer satisfaction. Once a customer purchases our products or services, the purchase is non-refundable. This includes online batches and services. However, if a customer mistakenly purchases a batch, they may request to switch to another batch of equal value within 10 days of purchase. Customers are encouraged to thoroughly review the system and confirm their purchase, especially for books.
In the event of the product being damaged or lost during shipping by our courier partner, the customer is eligible for a replacement. However, if the wrong address is provided or if the customer refuses to accept the books, the purchase will not be eligible for a refund. We strive to ensure that our customers receive quality products and services, and we are committed to addressing any issues promptly and efficiently.